Last updated 4 August 2026
Every monthly and yearly membership begins with a 7 day free trial. You have full access during those 7 days and your card is not charged until the trial ends. You may cancel at any time during the trial and you will not be charged. Once the trial ends and your first payment is taken, payments are non-refundable. You may cancel at any time and your access continues until the end of the period you have paid for. Each account is entitled to one free trial. If you have used a trial before, billing begins immediately.
Founding Membership is a one-time payment and does not include a trial. If it is not right for you, write to us within 7 days of your purchase.
The payment processing fee is not refundable to us regardless of the refund amount, so it is deducted from any refund issued. Beyond that, refunds within the 7 day window are issued at our discretion and may be full or partial, depending on the circumstances of the request.
After 7 days, Founding Membership is non-refundable.
If you are on a free trial and choose to become a Founding Member before the trial ends, your trial ends and your card is never charged for the plan you were trialing. Founding Membership stands on its own.
A Personal Protocol is prepared individually for you and delivered as a document. Once a protocol has been drawn and revealed to you, it has been delivered and cannot be refunded. If you request a refund within an eligible window and a protocol has already been revealed, the value of the delivered protocol will be deducted from the refund. During a free trial you may read your Personal Protocol inside the app. The downloadable copy becomes available when your membership begins. The Personal Protocol add-on, purchased separately, can be refunded within 7 days only if the protocol has not yet been drawn.
Write to support@liveinfrequency.com from the email address on your account. Tell us plainly that you would like a refund and we will handle it without pressure or questions beyond confirming your account. Refunds are returned to your original payment method. Dodo Payments is the merchant of record for all purchases and processes refunds on our behalf.
If your reason for asking is that something in the app is broken or is not reaching you, write to us first. We would rather fix it than lose you, and we will make it right either way.